Returns / Exchanges

We take pride in the quality and craftsmanship of our leather bags. To ensure you receive a perfect product, we conduct thorough inspections before shipment.

Final Sale:

Due to the nature of our limited-edition, handcrafted products, all sales are final. This ensures a smooth purchasing experience for everyone.

Damaged Items:

In the rare case that your bag arrives damaged upon receipt, please contact us within 3 days of delivery at info@mathilde.sg or via our contact form. We'll be happy to assist you with a full refund or a replacement, depending on availability.

Please note:

Photos showing the damage will be required to process your claim.

We appreciate your understanding.